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In a major effort to completely review and address all aspects of its approach to customer service, Versalift has recently expanded its capacity to respond to inbound customer calls. Headed by Anthony Columbus, Versalift’s new head of Customer Support and Service, the customer support center is a large, open environment, where Parts, Service and Warranty groups are all located. The customer support center brings together all of the work groups into one central location, which allows collaboration and a strong common sense of purpose. The group is performing well, with average wait times of just ten seconds, and zero unanswered calls.
Open during regular business hours (Monday-Thursday 8-5, Friday 7-3:30), and with 24×7 live support, Versalift is now able to respond to customer requests on an ongoing basis. All parts can be ordered through the Versalift customer support center at (866) 543-8887, or through an online customer portal. It is also possible to make new parts inquiries via email, at the following address: partsorders@versalift.com.
Now, there is just one easy-to-remember toll free number to get customer service of any kind at Versalift
“We are heartened by the strong response we have heard from our customers,” says Brian Coleman, Versalift’s VP of Sales. “Our customers love Versalift because we manufacture the best aerial lifts in the business. We can also offer the best customer support with regard to parts, service and warranty. That’s what we aim to do.”
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