A walk through the Versalift Production line is like a journey through innovation. Certain aspects of your bucket truck design and build process are similar to what you may have seen back when Versalift launched its first Aerial Lift in 1965, whereas other aspects of the line are ultra modern, with technicians and engineers using Plasma and Laser cutting tools, modern chemical treatment processes and computer coding that follow the strictest ISO protocols. Picking local part suppliers is part of our way of doing business. Sometimes it makes more sense to hire a local shop that works with Aluminum and other times it makes sense to build parts in-house. In all cases, we begin with raw materials, deliver finished product, and we paint and assemble in-house at our wholly-owned plants. Our manufacturing and engineering staff has been selecting parts and assembling aerial lifts for a good part of their lives, and in some case generations. When something is wrong, they can smell it.
Although our lifts are built to last, every once and a while a part will need to be replaced. We have no required replacement parts, and no mandatory tear downs of our lifts, but we do periodically see parts break for one reason or another. If this happens, please contact us, or call our distribution hubs directly. If it is a small part, we can overnight it to you and get you back to the job site. If the required part is large, we’ll send the part to meet you at one of 24 service centers and get you back up and running quickly.
Our proprietary Versalift Global Partner Program (VGPP) is available to you whether you have one unit or a large fleet. VGPP will allow you to order regular parts, or pull up your Versalift Build List, which includes part numbers and manufacturing dates for every part on your lift. If you need help, someone is available for you to talk to directly, or if you know what you want, you can order it online and it will ship out and bill to a PO or credit card.
We take our parts as seriously as we take our safety standards. If your required part is a painted component, it will go through our wet-on-wet painting process to create the world class automotive finish that all of our new lifts get.
Please feel free to reach out to our knowledgeable staff at 800-825-1085 and get your lift back to work!